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How To Claim

Starr aims to offer customised travel insurance according to your needs.

Claim Procedure
1.Claim Submission
Submission through eClaims Service (online platform)
2.Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3.Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information

Click here to submit a new claim

Submit New Claim

Click here to submit additional documents if you already have a claim number

Upload Additional Claim Documents

Click here to find out what documents are required for a claim

Claim Documents Required

Please contact Claims Department for any claim enquiries.

Claims hotline: +65 3158 7515

Business Hours: Monday to Friday, 9:00am to 12:30pm and 1:30pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)